As the largest physician network in the country, Doximity is in a unique position to assist doctors in their careers and clinical practice. Doximity Talent Finder, the platform that enables social physician recruiting on Doximity, is hiring for a results-oriented Client Success Manager to build strong, trusted partnerships with Doximity's healthcare clients.
Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing talent needs and goals. You will become an expert in the Doximity product suite, will partner with internal teams to ensure client satisfaction and identify at-risk accounts to contribute to a high rate of subscription renewals. It will take a strong communicator to be successful in this role.
Location for this position is flexible with a preference for Eastern and Central time zones. The ideal candidate will be willing and able to take on increasing amounts of responsibility on the Client Success Team over time, eventually managing their own client base.
Your Responsibilities Will Include:
Managing client relationship, onboarding, reporting, and renewals process
Managing inbound client questions and proactively delivering product best practices, personalized recommendations, and updates
Understanding client business objectives and supporting them as their primary contact within Doximity
Developinging a trusted advisor relationship with clients, ensuring they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy
Monitoring trends in product adoption and utilization, identifying at-risk clients and working across internal teams to address those risks
Participating in planning and creating content for client engagement projects, including webinars, conferences and email campaigns
Contributing to the improvement of internal documents, presentations and communication processes
Required Experience & Skills:
BS/BA 4 year degree
3+ years experience working with clients
Passion for changing healthcare
Preferred Experience & Skills:
Track record of exceeding client and project expectations
Exceptional attention to detail, written and verbal communication skills, and time management skills
Demonstrated ability to manage work across time zones and cross-functionally on a growing team
Experience in Excel and Keynote/PowerPoint strongly preferred
Prior experience in healthcare from a client, clinical or marketing perspective strongly preferred
Willingness to travel to client meetings, conferences and company offsites (estimated 20%)
Can work independently and solve problems creatively
Be a part of a team that's shaping the future of physician-centric healthcare technology
Full benefits: medical, dental & vision
Stock incentives, no cubicles, 3+ weeks vacation
Location is flexible for this position with a preference for Eastern and Central time zones (Doximity HQ is currently based in the SoMa neighborhood of San Francisco, the epicenter of Bay Area technology)
Physicians use Doximity to instantly connect with other healthcare professionals, grow their practices and discover new professional opportunities
We're only 5 years old, but over 50% of US physicians have already joined
Launched by Jeff Tangney in 2010; Jeff previously founded and led mobile healthcare pioneer Epocrates to IPO
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